If we are to manage people and influence positively we need to evaluate how they
perform and give them constructive feedback. We also need to know how we are performing
as managers and we should therefore seek feedback on our own performance in order to
develop ourselves as managers.
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Not surprisingly the same listening skills that help us create positive perceptions
and influence the behavior of others are the fundamental skills which will assist
us in giving and receiving feedback.
By now we should realize that a manager's job is to implement change through other people
and we have begun to look at establishing good foundations through active listening to
begin this process. Taking this to the next level we need to look at not merely
implementing change but taking responsibility for initiating change. Everyone in
the organization is capable, and responsible for, identifying improvement opportunities.
By using and developing your active listening skills in coaching, counseling and
appraisal situations you can continue to inspire and develop your team while giving
them an opportunity to share their ideas with you.
The more you ask questions and listen to the answers the more you strengthen
your two key resources of people and information.
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